SevenPlay Casino Terms and Conditions
These Terms and Conditions set out the rules that govern your use of SevenPlay’s online casino and associated services. They explain the contractual relationship between you and us, describe your responsibilities as an account holder and explain how we manage promotions, payments and disputes. By accessing or using our site you accept these terms and any additional rules that apply to specific features.
Account responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity that takes place under your account. You must provide accurate personal details and keep them up to date. We may require identity or address documents to verify your identity - until verification is complete certain features or withdrawal thresholds may be limited. You must not allow others to use your account and you must not create multiple accounts for the same person or household.
Eligibility requirements
Registration is limited to persons who meet our eligibility criteria. You must be at least 18 years old and legally permitted to gamble in the United Kingdom. We may refuse registration or close accounts where the customer is located in a restricted jurisdiction, cannot prove identity or is otherwise ineligible under applicable law. By registering you confirm you meet these requirements.
Acceptable platform use
Use of the site must be lawful and in line with these terms. Prohibited conduct includes fraudulent activity, money laundering, abuse of bonuses, use of unauthorised software or bots, and attempting to manipulate game outcomes. We may monitor play patterns for suspicious activity and take action where misuse is suspected. Account suspension, restriction or closure may follow investigation of breaches.
General bonus and promotion rules
All promotions are subject to separate promotional terms which form part of these Terms and Conditions. Wagering requirements, game contribution percentages, maximum bet limits and any excluded payment methods are set out in the relevant promotion rules. Only one bonus may apply where promotions conflict unless stated otherwise. We reserve the right to withhold, reclaim or void bonus funds and winnings where we reasonably suspect abuse or manipulation of promotional offers.
Deposits and withdrawals
We accept a range of payment methods suitable for customers in the United Kingdom. Minimum and maximum values, processing times and any third-party charges depend on the chosen method. Withdrawals are subject to verification checks, including identity and source-of-funds enquiries for larger amounts. We may impose limits on withdrawals and process large payments in instalments where necessary to meet our security requirements.
Dispute resolution
If you have a complaint contact our support team and provide relevant details. We will investigate and respond in line with our complaints procedure. If you remain dissatisfied after internal review you may be entitled to escalate the matter to an independent complaints body or regulator that has jurisdiction in your location. We will co-operate with such bodies where appropriate.
Updates to Terms and Conditions
We may amend these terms from time to time. Material changes will be notified via our website or by other reasonable means. Continued use of the service after notice of changes constitutes acceptance of the updated terms. If you do not accept the changes you should stop using the service and may close your account in line with our account closure process.