Privacy Statement

This Privacy Policy explains how SevenPlay collects, uses and protects personal information when you use our online casino services in the United Kingdom. We take your privacy seriously and set out below the types of data we collect, why we need it, how we keep it safe and the choices you have about your information.

Types of data we collect

We collect a range of information to operate accounts, process payments and improve our services. The main categories are described below.

Personal data

This includes name, date of birth, email address, postal address, telephone number and identity documents provided for verification. We collect this information to create and manage your account and to meet legal verification requirements.

Technical data

We record device and connection details such as IP address, browser and operating system, device identifiers, language settings and interaction data from your use of the website or app. This data helps us maintain platform security and improve performance.

Transactional data

Transactional records include deposits, withdrawals, bets, play history and payment method details. We store transaction information to process payments, resolve disputes and maintain accurate account records.

Use of information

We use your data to provide and personalise account services, perform identity checks, process deposits and withdrawals, prevent fraud, and comply with legal obligations. We also use aggregated and anonymised data for analysis and service improvement. Where we rely on consent for direct marketing, you can withdraw that consent at any time.

Data protection practices

We maintain administrative, technical and physical safeguards designed to protect your information from unauthorised access and disclosure. This includes the use of secure transmission protocols such as HTTPS, access controls, encryption where appropriate, and regular security reviews. Staff access to personal data is restricted to those who need it to perform their roles.

Cookies and tracking technologies

We and our partners use cookies, web beacons and similar technologies to remember preferences, measure site usage and deliver relevant content. Most browsers allow you to manage or block cookies through settings, but disabling cookies may affect site functionality. You can also adjust tracking preferences in your account where available.

Information sharing and third parties

We share personal data with service providers who support our operations, including payment processors, identity verification suppliers, fraud prevention providers, customer support platforms and analytics partners. We may also disclose information if required by law, in response to legal process or to protect our rights. Where data is shared, we require partners to handle it securely and only for permitted purposes.

User rights

You have rights regarding your personal data, including the right to access the information we hold about you, to request correction or deletion, to object to processing and to request restriction or portability where applicable. You can also withdraw consent to marketing communications at any time.

Access, correction and deletion

To access, correct or delete your personal data, please log in to your account and use the available settings. If you need assistance, contact our support team at [email protected]. We may need to verify your identity before responding to requests to protect your account.

Privacy policy updates

We may update this policy from time to time. Any material changes will be posted on our site with an updated effective date. Continued use of our services after updates indicates your acceptance of the revised policy.