Responsible Gambling

We take safer gambling seriously and are committed to helping players keep play enjoyable and within their control. Our approach focuses on prevention, practical account tools and clear routes to support so that everyone can make informed choices about their play.

Player protection principles

We aim to promote responsible play by providing straightforward information, fair account controls and prompt support. We monitor accounts for patterns that may suggest harm and will reach out if we detect unusual activity. Our goal is to help you manage play without judgement and to act quickly where intervention is needed.

Activity-control tools

You can control your play directly from your account. Available tools include deposit limits, loss limits, session reminders and wagering limits. These controls are adjustable so you can choose levels that suit your budget and lifestyle. For extra help, our support team can assist with setting or tightening any limit.

Deposit limits and loss limits

Set daily, weekly or monthly deposit limits to manage how much you spend. Loss limits can also be applied to limit net losses over a chosen period. Limits are applied immediately in most cases and can be reduced at any time. Increasing a limit usually requires a short waiting period to reduce impulsive changes.

Time limits and account breaks

Session reminders notify you how long you have been playing and can prompt breaks. You can apply short time-outs if you need a short break, or request longer account breaks if you want to step away for days or months. These breaks restrict play and can be lifted only after the chosen period ends.

Self-exclusion

If you need to stop playing, you can self-exclude for a set period or permanently. Self-exclusion blocks access to your account and can be combined with third-party exclusion schemes where available. Our team will confirm the exclusion and provide information on next steps and available support.

Signs of problematic behaviour

Watch for warning signs such as spending more than intended, chasing losses, hiding activity from others or changes in mood after play. If you notice any of these signs in yourself or someone close to you, consider using account tools or contacting support for advice.

Practical tips to stay in control

Keep a budget and stick to it, use deposit and loss limits, take regular breaks, avoid gambling when stressed or under the influence, and check your activity history regularly. Treat gambling as a form of paid entertainment rather than a way to make money.

Professional help and support organisations

If you need specialist support, contact recognised UK organisations such as GamCare, GambleAware or Gamblers Anonymous. These organisations offer confidential advice, counselling and local helplines. If you need assistance setting controls or want someone from our team to discuss options, contact our support centre via the help area on the site.