Need help? Our support team is here for questions about your account, verification, deposits, withdrawals, technical issues or general feedback. Contact us by live chat, phone or email for quick assistance. For account or payments enquiries we’ll guide you through verification steps and timelines; for technical problems we’ll provide troubleshooting and escalation. We aim to respond promptly and make sure your account stays secure and compliant.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies usually within 24 hours for account queries) |
| General enquiries | [email protected] (billing, corporate and account enquiries; responses Mon-Fri, 09:00-18:00) |
| Affiliate enquiries | [email protected] (partner programmes, tracking and commission enquiries; manager on request) |
| Phone | +44 20 7946 0832 (phone support Mon-Fri, 09:00-18:00; call-back available) |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 |
Email is our preferred contact method for detailed requests, account issues, or any matter needing explanations or documents. Please include a clear subject line and up-to-date contact details so we can identify your account and respond without delay. Attaching relevant documents in your initial message speeds up handling; we aim to reply promptly and may request further information if needed.
Support response times: most enquiries are answered within one business day. Simple questions via live chat usually get an immediate reply, while email requests are typically handled within 24 hours. More complex matters such as account verification or payment investigations can take longer depending on their nature, and we will keep you updated at every step.
Your feedback matters to us. If you have suggestions, ideas or spot a bug, please send them via the feedback form or contact support. Every message is reviewed carefully by our team and used to shape improvements to the site, promotions and overall user experience. Help us make the service better for everyone by sharing what you’d like to see changed or added.
